Frequently Asked Questions
Does it plug in or is it rechargeable?
It varies by piece. The specifications above state whether this one is mains powered, USB rechargeable or battery operated, so you know what you are getting before you order. Nothing in this range needs an electrician.
Does it come with a bulb?
The specifications above list what is included. Many pieces in this range use an integrated LED, which means there is no bulb to buy or replace.
How is it switched on and dimmed?
Controls differ by piece, from a touch base to an inline switch or a remote. The specifications above say which applies here and whether brightness or colour temperature can be adjusted.
Can I leave it running unattended?
We recommend switching any lamp or warmer off when you leave the room or go to sleep. Candle warmers in particular should be used while you are in the room and placed on a heat safe surface away from anything flammable.
How is it packed for delivery?
Every piece is inspected before it leaves us and packed with protection around the shade and any glass components, then shipped with tracking. If anything arrives damaged, email us a photo and we will sort it out.
How long will delivery take?
Orders are processed within 1 to 2 business days. Once dispatched, estimated transit is 3 to 7 business days, for a total estimated delivery of 4 to 9 business days. Shipping is free Australia wide with no minimum spend.
How do I get in touch?
Email us at info@muyva.com. We aim to respond within 1 to 2 business days, Monday to Friday.










