Shipping policy

Last Updated: June 27, 2026

At Muyva, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.

Shipping Locations

This shipping policy applies to orders shipped within:

Australia (free shipping)
International destinations (flat rate shipping calculated at checkout)

Delivery Times

Below are our estimated delivery timeframes:

Order Cutoff Time: Orders placed before 12:00 PM (AEST) will be processed the same business day. Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time: 1–2 business days, Monday–Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time: 3–7 business days, Monday–Friday.
Estimated Delivery Time: 5–10 business days from the date of order.

Please note that delivery times are estimates and may vary due to factors outside our control such as carrier delays, public holidays, or high demand periods.

Carrier Services

We partner with reliable shipping carriers to deliver orders within Australia, including:

Australia Post
Sendle
Couriers Please

Shipping Costs

Free Shipping: All orders within Australia qualify for free shipping with no minimum order requirement.
International Shipping: For destinations outside Australia, shipping costs will be calculated and displayed at checkout.

Delivery Issues

If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately at info@muyva.com. We are here to assist you and help ensure your order arrives safely.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment using the tracking link provided in your shipping confirmation email.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.