Shipping policy

Last Updated: September 26, 2026

At Muyva, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia and United States.

Shipping Locations

This shipping policy applies to orders shipped within:

Australia (free shipping)
United States (free shipping)

Delivery Times

Below are our estimated delivery timeframes:

Order Cutoff Time: Orders placed before 12:00 PM (AEST) will be processed the same business day. Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate. This cutoff applies to all orders regardless of the customer's location.
Order Handling Time: 1–2 business days, Monday–Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time: 3–7 business days, Monday–Friday.
Estimated Delivery Time: 4–9 business days from the date of order.
Bulky items: Larger pieces, including our floor lamps and our large faux trees of 180cm and above, ship on a longer timeline. For these items, transit is 7–14 business days and estimated delivery is 8–16 business days from the date of order. The applicable estimate is shown on the product page for every item.

Please note that delivery times are estimates and may vary due to factors outside our control such as carrier delays, public holidays, or high demand periods.

Carrier Services

We partner with reliable carriers in each destination market:

Australia: Australia Post, Sendle, Couriers Please
United States: USPS, UPS and FedEx, depending on the item and destination

Shipping Costs

Free Shipping: All orders shipped within Australia or to the United States qualify for free shipping with no minimum order requirement.

Pricing & Currency

Prices are displayed in Australian Dollars (AUD) for orders shipped within Australia and in United States Dollars (USD) for orders shipped to the United States. Your order is processed in the currency shown to you at checkout.

If your bank or card is held in a different currency, your bank or payment provider may apply a currency conversion rate or a foreign transaction fee. Muyva is not responsible for any additional charges applied by your financial institution.

Delivery Issues

If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately at info@muyva.com. We are here to assist you and help ensure your order arrives safely.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment using the tracking link provided in your shipping confirmation email.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.