Frequently Asked Questions
Is it weatherproof?
Our outdoor pieces are built for exposure, and the IP rating for this one is listed in the specifications above. Check that rating against where you plan to mount it, since a sheltered entry and a fully exposed wall are different jobs.
Is it solar or wired?
The specifications above state which. Solar pieces need no wiring at all and charge from daylight. Hardwired pieces run from mains power and must be installed by a licensed electrician in Australia.
How much sun do the solar models need?
A position that gets several hours of direct sun gives the best runtime. Expect shorter runtime through winter, in shaded spots, or after a run of overcast days, which is normal for any solar light rather than a fault.
What is involved in mounting it?
Fixings and instructions are included. Solar and stake pieces go up in minutes with no wiring. Hardwired sconces and bollards need a licensed electrician, and the specifications above tell you which type this is.
How is it packed for delivery?
Every piece is inspected before it leaves us and packed with protection around the housing and any glass or diffuser components, then shipped with tracking. If anything arrives damaged, email us a photo and we will sort it out.
How long will delivery take?
Orders are processed within 1 to 2 business days. Once dispatched, estimated transit is 3 to 7 business days, for a total estimated delivery of 4 to 9 business days. Shipping is free Australia wide with no minimum spend.
How do I get in touch?
Email us at info@muyva.com. We aim to respond within 1 to 2 business days, Monday to Friday.










